Home What to expect
What you can expect from us

 

Commitment to service

We guarantee a 98% or higher rate of accuracy with good quality audio. (see TIPS on providing good quality audio). We work with only the best transcriptionists in the region and never outsource overseas, so rest assured you will receive letter perfect transcripts back on your desk in a timely manner, done right the first time!

  • Prompt, 24-hour turnaround time or less on many jobs and as requested
  • Commitment to a job well done and client satisfaction
  • Transcription storage
  • HIPAA compliance
  • Fast, Friendly customer service and support
  • 100% U.S.  staff, never shipped overseas
  • Highly skilled and experienced certified medical and legal transcriptionists capable of transcribing any specialty
  • Top notch IT support by AllStar Technology. See more information at allstartechsd.com

Flexibility
We adapt ourselves easily to changing situations, including volume and variance of dictation. We can handle the transcription of your entire clinic or office or we can help out on an as-needed basis when your in-house transcriptionists are finding it difficult to keep up with their workload due to volume or absence.  No job is too large or too small! We go the distance when it comes to increasing productivity and enhancing efficiency, which means your providers can concentrate on patient care rather than worrying about their transcription.

  • Your choice of recording methods, toll-free phone-in, digital files, or tapes…
  • Transcript delivery as Microsoft Word documents or into your EMR using a variety of transcription platforms.
  • Secure file transfer
  • Secure email

State-of-the-art technology
Our user-friendly Bytescribe Orator using DocShuttle digital dictation system is at your service 24 hours a day, 7 days a week. Your dictation is processed immediately and returned to you - accurately transcribed, all within 24 hours!

Rigorous Quality Assurance
We make it our business to check and recheck your processed transcription so it is accurate to the last degree. The documents you receive can immediately be distributed to your patient charts or referring physicians or where ever it may need to be delivered.

Confidentiality
We are vigilant when it comes to protecting medical records and your patients' privacy. Files are sent in an encrypted format and every stage of the work process is protected to ensure maximum security and confidentiality, in accordance with HIPAA regulations.